Buying Ebooks from the Robot Trading Company
Q: What payment methods do you accept?
Currently we accept payment via PayPal, which means you can pay by Visa, MasterCard, American Express, Maestro, Switch, Solo, Visa Delta and Visa Electron.
Q: Why do I have to create an account in order to buy your eBooks?
It's easy to misplace files, and sometimes people change devices. We ask that you create an account when you buy your first eBook so that should you ever lose your file, you can download it again by logging into your account history. There is no limit to the number of times you can download your file, although download links expire after 365 days. Drop us a line if you need to re-download something that you bought more than a year ago.
Q: I've just bought my eBook(s) - how do I download it/them?
Log in to your account, then click on "Order Information", then click on the Order Number (the latest order will be at the top of the list), and then click where it says Download.
The zip file or ePub file will then download to your computer in the usual way. All Angry Robot, Strange Chemistry and Exhibit A ebooks are sold as a Zip File that contains both the ePub and Mobi versions of that ebook. Save the zip file to your computer, unzip it to access your ebooks and then load them onto your device of choice in the usual manner.
If you're not sure how to load en ebook onto your ereader, please consult the user manual or help files that came with your reader device.
Q: I've just bought an ebook from you and my PayPal account is telling me I've bought it from "Watkins Media" or "Watkins/AR". What gives?
Nothing to worry about. Watkins Media is Angry Robot's parent company and the Robot Trading Company's transactions are handled via a PayPal account that they set up.
Q: The pricing in your store is a few cents different to the price I've been charged through PayPal. Why is this?
All our novel-length eBooks are sold at £5.49 (UK Sterling). Depending on where you live, you may see the prices in US dollars. These prices are an approximate real-time conversion using international exchange rates. Your bank or PayPal might use a slightly different exchange rate to convert from sterling to your local currency.
Q: Where else can I buy your eBooks?
You can buy them from iBookstore, Amazon, Waterstones, Barnes and Noble and a range of independent ebook retailers.
Q: What ebook formats do you sell?
All Angry Robot ebooks are sold as a Zip File that contains both the ePub and Mobi versions of that ebook. Other publishers' ebooks are sold in DRM-Free ePub format. If you own a Kindle, you can convert our files to Mobi file format for Kindle, using an ebook conversion utility, such as Calibre (free to download from www.calibre-ebook.com). Or of course, you can buy them direct from Amazon.
Q: What about DRM?
Books bought from this website are sold DRM-free. Books bought from other online retailers may vary - we do not ask for DRM to be imposed on any of our ebooks, though some stores add it by default.
Q: Aren't you concerned about piracy?
Yes, of course we are. We'd much rather people bought our books so we can continue to pay our authors, and continue to invest in new authors - we just believe that the best way to counter piracy is to offer our ebooks in the right format, at the right price, rather than impose restrictions.
Troubleshooting and HELP!
HELP! My file doesn't work!
All Angry Robot, Strange Chemistry and Exhibit A ebooks are supplied as Zip files and we've found in the past that some browser / OS configurations are renaming the file when unzipping, and removing the '.epub' after the filename. You should find that simply renaming it after unzipping (by adding '.epub' to the end of the file) solves the problem. Otherwise, drop us an email at firstname.lastname@example.org, along with your purchase number, and we'll email you the original ePub or Mobi file(s) - please let us know if you have a preference.
Supplying Ebooks to the Robot Trading Company
Q: I run / work for an Independent Publishing House - Can we supply our ebooks to the Robot Trading Company?
Not just at the moment... we're not looking to establish any new publisher partnerships for the time being. But please do feel free to drop us a line with an expression of general interest and we'll add you to the list of generally interested parties, then we'll be in touch as and when our publisher programme re-starts.