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FAQs

FAQs

Buying Ebooks from the Robot Trading Company

Q: What payment methods do you accept?

Currently we accept payment via PayPal, which means you can pay by Visa, MasterCard, American Express, Maestro, Switch, Solo, Visa Delta and Visa Electron.

Please N.B. you do not have to have a PayPal account to pay with PayPal, which will process a one-off payment without asking you to open an account. Well, unless you live in Canada... it seems PayPal Canada have a different system to the rest of their operation. Possibly a couple of other PayPal regions as well. If PayPal seems to be forcing you to open an account before they let you pay for ebooks then we're sorry about that, but it's out of our hands...

Q: I'm sure last time I bought an ebook from you I was able to use my Google Wallet account..?

Yes, that's right, but unfortunately Google withdrew their Checkout service on November 20th 2013 and haven't provided an alternative that's supported by our software, and so we've had to discontinue that particular payment option.

Q: Why do I have to create an account in order to buy your eBooks?

It's easy to misplace files, and sometimes people change devices. We ask that you create an account when you buy your first eBook so that should you ever lose your file, you can download it again by logging into your account history. There is no limit to the number of times you can download your file, although download links expire after 365 days. Drop us a line if you need to re-download something that you bought more than a year ago. 

Q: I've just bought my eBook(s) - how do I download it/them?

Log in to your account, then click on "Order Information", then click on the Order Number (the latest order will be at the top of the list), and then click where it says Download.

The zip file or ePub file will then download to your computer in the usual way. All Angry Robot, Strange Chemistry and Exhibit A ebooks are sold as a Zip File that contains both the ePub and Mobi versions of that ebook. Save the zip file to your computer, unzip it to access your ebooks and then load them onto your device of choice in the usual manner.

If you're not sure how to load en ebook onto your ereader, please consult the user manual or help files that came with your reader device. 

Q: The pricing in your store is a few cents different to the price I've been charged through PayPal. Why is this?

All our novel-length eBooks are sold at £5.49 (UK Sterling). Depending on your setup, and where you live, you may see the prices in US dollars. These prices are an approximate real-time conversion using international exchange rates. Your bank or PayPal might use a slightly different exchange rate to convert from sterling to your local currency.

Q: Where else can I buy your eBooks?

You can buy them from iBookstore, Amazon, Waterstones, Barnes and Noble, Random House and a range of independent ebook retailers.

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Ebook Formats

Q: What ebook formats do you sell?

All Angry Robot, Strange Chemistry and Exhibit A ebooks are sold as a Zip File that contains both the ePub and Mobi versions of that ebook. Other publishers' ebooks are sold in DRM-Free ePub format. If you own a Kindle, you can convert our files to Mobi file format for Kindle, using an ebook conversion utility, such as Calibre (free to download from www.calibre-ebook.com). Or of course, you can buy them direct from Amazon.  

Q: What about DRM?

Books bought from this website are sold DRM-free. Books bought from other online retailers may vary - we do not ask for DRM to be imposed on any of our ebooks, though some stores add it by default.

Q: Aren't you concerned about piracy?

Yes, of course we are. We'd much rather people bought our books so we can continue to pay our authors, and continue to invest in new authors - we just believe that the best way to counter piracy is to offer our ebooks in the right format, at the right price, rather than impose restrictions.

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Troubleshooting and HELP!

HELP! My file doesn't work!

All Angry Robot, Strange Chemistry and Exhibit A ebooks are supplied as Zip files and we've found in the past that some browser / OS configurations are renaming the file when unzipping, and removing the '.epub' after the filename. You should find that simply renaming it after unzipping (by adding '.epub' to the end of the file) solves the problem. Otherwise, drop us an email at ebooks@angryrobotbooks.com, along with your purchase number, and we'll email you the original ePub or Mobi file(s) - please let us know if you have a preference.

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Supplying Ebooks to the Robot Trading Company

Q: I run / work for an Independent Publishing House - Can we supply our ebooks to the Robot Trading Company?

Not just at the moment... we're currently reviewing our systems and processes as part of an organisation-wide overhaul. Until we know exactly what the parameters and timescales involved are, we're not in a position to expand our third-party inventory. But we hope to be able to accept new publisher partners before too long - watch this space!